🔒Privacy & Security

Privacy Policy

Your child's privacy is our priority

We're committed to protecting your family's privacy with COPPA-compliant practices, secure data handling, and complete parental control over your child's information.

📅Last updated: December 1, 2024
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Privacy Protected

Your child's data is safe with us

COPPA Compliant

Follows all children's privacy laws

No Data Selling

We never share or sell data

Parent Control

You control all data access

Secure Encryption

Military-grade data protection

Questions about privacy?

Contact Privacy Team →

Privacy at a Glance

Key protections for your family

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COPPA Compliant

We follow all children's privacy regulations and never collect unnecessary data.

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No Data Selling

We never sell, rent, or share your child's personal information with third parties.

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Parent Control

Parents have full access to view, modify, or delete their child's data at any time.

01

Information We Collect

Information You Provide

When you create an account for your child, we collect:

  • Parent/Guardian Information: Name, email address, phone number (optional)
  • Child's Information: First name, age, learning interests, and progress data
  • Account Information: Username, password (encrypted), and subscription details
  • Educational Data: Learning progress, completed activities, and achievement records

Information We Collect Automatically

To improve our service, we may collect:

  • Usage Data: Time spent on activities, pages visited, and interaction patterns
  • Device Information: Browser type, operating system, and device type
  • Technical Data: IP address (anonymized), session data, and error logs
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Important Note:

We never collect sensitive personal information like social security numbers, full addresses, or precise location data from children.

02

How We Use Information

We use your information solely to:

  • Provide Educational Services: Deliver personalized SparkTrail experiences
  • Track Progress: Monitor your child's learning journey and achievements
  • Improve Our Platform: Enhance the learning experience and fix technical issues
  • Communicate with Parents: Send progress updates and important account information
  • Ensure Safety: Protect against fraud and maintain a safe learning environment

We Never Use Your Information To:

  • Show targeted advertisements
  • Create behavioral profiles for marketing
  • Sell or rent data to third parties
  • Contact your child directly
03

Information Sharing

We do not sell, rent, or share your child's personal information with third parties, except in these limited circumstances:

Service Providers

We may share information with trusted service providers who help us operate our platform:

  • Cloud Storage: Secure hosting and data backup services
  • Analytics: Anonymous usage analytics to improve our service
  • Payment Processing: Secure payment handling (no financial data stored)

Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal processes or government requests
  • Protect the safety of our users or the public
  • Investigate potential violations of our terms
04

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Audits: Ongoing security assessments and updates
  • Secure Infrastructure: Use of reputable cloud providers with strong security practices
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Important Security Notice:

While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our security practices.

05

Children's Privacy (COPPA)

SparkTrail is designed for children and complies with the Children's Online Privacy Protection Act (COPPA):

Parental Consent

  • We require verifiable parental consent before collecting any personal information from children under 13
  • Parents must create and manage their child's account
  • Children cannot create accounts independently

Limited Data Collection

  • We only collect information necessary for the educational service
  • No behavioral advertising or profiling
  • No collection of precise location data

COPPA Compliance Statement:

We are committed to protecting children's privacy and comply with all applicable laws. Parents have the right to review, modify, or delete their child's information at any time.

06

Parent Rights

As a parent or guardian, you have the right to:

  • Review: Access all information we have collected about your child
  • Modify: Correct or update your child's information
  • Delete: Request deletion of your child's account and all associated data
  • Restrict: Limit how we use your child's information
  • Control: Manage your child's account settings and privacy preferences

Exercise Your Rights:

To exercise any of these rights, contact us at privacy@sparktrail.ai or through your parent dashboard.

07

Data Retention

We retain your child's information only as long as necessary to provide our services:

  • Active Accounts: Data retained while account is active and for educational continuity
  • Inactive Accounts: Data deleted after 2 years of inactivity
  • Deleted Accounts: All data permanently deleted within 30 days of account closure
  • Legal Requirements: Some data may be retained longer if required by law
08

International Users

SparkTrail is based in the United States. If you are located outside the US:

  • Your information may be transferred to and stored in the United States
  • We ensure appropriate safeguards are in place for international transfers
  • We comply with applicable international privacy laws
  • EU users have additional rights under GDPR
09

Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

  • We will notify you by email and through our platform
  • We will post the updated policy with a new "Last Updated" date
  • Material changes will require renewed parental consent
  • You can review the current policy at any time on our website
10

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

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Mail

SparkTrail Privacy Team
1234 Innovation Drive
Tech Valley, CA 94000

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Response Time

We will respond to privacy inquiries within 10 business days.